1. What type of information does The Careers & Enterprise Company collect, store and use?

1.1 - We may collect, store and use certain personal information which, either on its own or when combined with other information we hold about you, allows us to identify you as an individual and which is about you. We may collect, store and use the following types of personal information:
a) Information about your computer and about your visits to and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;
b) Information that you provide to us when registering on our website via our ‘Register Your Interest’ form, including your name, date of birth, email address, telephone number, address, postcode and organisation name;
c) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters, including your name and email address;
d) Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services, including the timing, frequency and pattern of service use;
e) Information you provide to us when responding to research surveys, including your name, date of birth, email address, telephone number, address, postcode and organisation name;
f) Information contained in or relating to any communication that you send to us or send through our website, including the communication content and metadata associated with the communication; and
g) Any other personal information that you choose to send to us.

1.2 - Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

1.3 - We will normally collect personal information directly from you when you volunteer it to us or from your use of our services. Normally, we try to limit our use of information which allows us to identify you as a named individual to the details we need to provide the requested or agreed service/programme for you.

1.4 - Where possible, we collect and use details which do not identify you as a named individual, such as website usage information, aggregated information and statistics and other details of how you use our online content and services. Some of this information may involve the use of cookies and web beacons. Please see the Depersonalised & Anonymous Information and Cookie sections below, for more information.

1.5 - However, we may also collect information from and/or combine your personal information with information from other sources. This includes any personal data collected from our stakeholders, such as schools, colleges, employers or career providers and personal data collected through management information tools and systems and conference, marketing and advertising activities. We only do this where it is lawful to do so and where it helps us to provide efficient, relevant services to our users.

1.6 - We do not normally collect any sensitive personal information from or about you and do not wish to do so unless it is essential. If we need sensitive personal information we will ask you to provide us with necessary details only. For example, we may need to collect sensitive personal information so that we can help you with any access requirements you might have and comply with our legal obligations under equality legislation. In other types of cases we will collect this type of information only with your express consent. If you provide us with any sensitive personal information in any other instance, you will be deemed to have consented to our collection and use of that information. For that reason, we ask that you do not provide us with this kind of information unless you need to.

1.7 - We may store your personal information in electronic and/or hard copy format.

1.8 - To understand why we collect and further use your personal information please see the Why does the Careers & Enterprise Company use your personal information? section below.

2. How does The Careers & Enterprise Company collect your personal information?

2.1 - The policy applies to any personal information we collect through our data collection media, which includes our:
a) Physical sites, including the staff, systems and equipment located in our building at 2-7 Clerkenwell Green, London EC1R 0DE;
b) Websites and microsites as may be updated and/or extended from time to time, including our main website at www.careersandenterprise.co.uk and the individual web portals associated with our services, mobile sites and applications and other online/mobile interactive features;
c) Surveys we may carry out from time to time;
d) Management information tools we utilise as part of our various Management Information Systems (“MIS”);
e) Events, conferences, seminars and other programmes;
f) Official social media pages, which may be provided in partnership with a third party social media platform such as Facebook or Twitter - in which case please note that their privacy policies and practices apply and need to be considered by you; and
g) Communication channels, including telephone, SMS/text message, email and fax.

2.2 - The Careers & Enterprise Company may collect your personal information from and/or combine it with information from, other sources, such as:
a) Public sources, which may include Google or other internet search engine results, or publicly available data from Facebook, Twitter and similar social media, or other information in the public domain;
b) Individuals and/or organisations whom you have confirmed may provide your personal information to us;
c) Government, tax or law enforcement agencies; and
d) Other sources, such as when information about you is volunteered by a third party e.g. mentioned in a complaint, or part of a group booking arrangement they facilitate.

2.3 - You may change or update your personal information by emailing: info@careersandenterprise.co.uk.

2.4 - We collect your personal information through our data collection media whenever you use any of our services or participate in any of our programmes.

3. Why does The Careers & Enterprise Company use you personal information?

3.1 - The Careers & Enterprise Company may use your personal information for a variety of purposes, depending upon the service you have requested or are using. This will normally simply be to do what you have requested, such as to deal with your enquiry, and includes:
a) Administering our website and business;
b) Providing our programmes to you;
c) Personalising our website for you;
d) Enabling your use of our services or your participation in any of our programmes;
e) Supplying to you services arranged through our website;
f) Sending you non-marketing commercial communications;
g) Sending you email notifications that you have specifically requested;
h) Sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
i) Providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
j) Dealing with enquiries and complaints made by or about you relating to our website, services, and programmes; and
k) Keeping our website secure and preventing fraud.

3.2 - If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.3 - We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3.4 - Other uses of personal information will be to ensure that we can meet our legal, regulatory and good governance obligations (and regulator’s expectations), such as meeting audit requirements.

3.5 - In addition, where agreed with you, we may tailor our communications and dealings with you to better reflect your needs and preferences, such as sending you newsletters with your preferred topics highlighted, or to update you about an event you are attending, or to make you aware that an event similar to one recently attended by you is being scheduled.

3.6 - We may also convert personal information into depersonalised (“pseudonymous”) data or anonymous data and use it (normally on an aggregated statistical basis) for research and analysis to improve our services/programmes, processes and performance. For more information, please see the Depersonalised and Anonymous Information section below.

3.7 - In carrying out the above, we may process your personal data in a variety of ways, each of which may have a different legal basis. We may process your personal data because:
a) You have given your consent (e.g. for the provision of confirmation emails);
b) It is necessary for the performance of a contract with you (e.g. the purchase of goods or services);
c) We are under a legal obligation to do so (e.g. for equality monitoring or health & safety purposes); and/or
d) It is in the public interest and in the performance of our official duties.

4. Does The Careers & Enterprise Company share personal information with third parties?​

4.1 - Your personal information will be made available to those members of our staff who need to see it in order to perform their functions/roles/responsibilities in respect of the services/programmes you have requested or agreed to use or engage in and may be disclosed to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 - Your personal information may be held by us in one or more customer relationship management (CRM) database(s), consolidating details of your dealings with us across various services, to ensure we have clear and accurate records about your use of our services/programmes, to better understand your requirements and how we might provide other services/programmes to you.

4.3 - In addition, we make use of expert third party service providers to help us to provide relevant services, such as expert IT providers helping us with our IT systems, or professional auditors. These third party service providers may use your personal information in order to provide the agreed service to us, or to you on our behalf. We have contractual agreements in place with third party data providers and we ensure that they are fully compliant with data protection laws. Please note that certain individuals who will see your personal information may not be based at our office or in your country (please see the Sending your personal information overseas section below).

4.4 - We may share personal information within our advisory boards, panels and stakeholders, as needed for reasonable management, analysis, planning and decision making, including in relation to taking decisions regarding our service/programme offering.

4.5 - Where thought necessary, in limited cases, your personal information may also be shared with other third parties to the extent permitted or required by law, including: a) to meet our legal obligations; b) to provide reasonable voluntary cooperation with a relevant police or regulatory investigation or any ongoing or prospective legal proceedings; c) in order to establish, exercise or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk; d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.6 - Except as provided in this policy, we will not provide your personal information to third parties.

5. Sending your personal information overseas 

5.1 - You should be aware that the recipients of your personal information, as set out in this policy, may be located in countries or territories outside the European Economic Area (“EEA”) which may not have data protection laws equivalent to those in the UK.

5.2 - Where we or our third-party service providers acting on our behalf transfer your personal information to countries outside of the EEA, we will put in place such other measures as are required by law to ensure that those transfers are adequately protected.

5.3 - Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4 - You expressly agree to the transfers of personal information described in this Section 5.

6. ​What are your choices relating to contact from The Careers & Enterprise Company?

6.1 - We may contact you with information that may affect your use of a service or participation in one of our programmes, for example, disruptions to services or to request your feedback in relation to those services/programmes. Administrative e-mails may also be sent automatically following certain actions, for example, welcome e-mails when you register for a service. Please note that you will not be able to unsubscribe from administrative and service-related communications unless you unsubscribe from the relevant services.

6.2 - We may wish to provide you with information about new services/programmes, including products, events, courses, or other resources which may be of interest to you, and we may invite you to take part in market research. We may contact you by email, or in some cases by mail, to tell you this information, but we will obtain your consent before contacting you.

6.3 - We will ensure that any direct marketing communications that you receive from us provide a simple way for you to decline or change your mind about further marketing. For example, in emails we may provide you with an ‘unsubscribe’ link, or an email address to which you can send an opt-out request. We will take steps to stop any direct marketing to which you object, or in respect of which you withdraw your consent, within a reasonable period of time sufficient to allow for the change to be administered after being told of your objection or withdrawal of consent.

6.4 - If you tell us that you no longer wish to receive our direct marketing communications we will take steps to respect your modified direct marketing preferences and will keep a record of your request so as to avoid contacting you again in the future with direct marketing content.

7. How does The Careers & Enterprise Company keep your personal information safe? 

7.1 - We take reasonable technical and organisational precautions to seek to protect the security of your personal information, in accordance with our legal obligations.

7.2 - We will store all the personal information you provide on secure (password and firewall-protected) servers.

7.3 - You hereby acknowledge that we cannot guarantee the security of any transmission of personal information over the Internet. Communications sent over the Internet, such as emails, are not secure, although their security may be increased if they have been encrypted. Our website uses SSL (Secure Sockets Layer) technology for the encryption of data.

7.4 - You are responsible for keeping any password you may use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

7.5 - While we strive to protect your personal information, we cannot guarantee the security of any information transmitted to us over the internet. Therefore, please do not submit personal information to us online unless you accept the security risks of doing so.

8. Your rights in relation to your personal information 

8.1 - You have a number of rights in relation to your personal information. You are entitled to:
a) Request copies of, and/or access to your personal information. The provision of such information will be subject to the supply of appropriate evidence of your identity and for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address. We may withhold personal information that you request to the extent permitted by law;
b) Request that your personal information be corrected where inaccurate or incomplete. If you believe that any of your personal information is incorrect or incomplete, please let us know as soon as possible. We will consider your request and will make any changes that we agree are needed;
c) Request that your personal data be deleted, or that we stop using your personal data, where it is no longer necessary; and
d) Request that we stop sending you direct communications. In practice, you will usually either expressly agree in advance to our use of your personal information for communication purposes, or we will provide you with an opportunity to opt out of the use of your personal information for communication purposes.

8.2 - In some cases, these rights are subject to certain conditions and limitations. If you would like more details about these rights, or to exercise any of your rights, please contact our Data Protection Officer, Joyce Ibitoye at 2-7 Clerkenwell Green, London EC1R 0DE.

8.3 - Any request received will be processed within one (1) calendar month of our acceptance of your request.

8.4 - To help us identify the personal information you are referring to, please include any details that will enable us to locate the relevant personal information.

8.5 - In order to be sure that your personal information is not disclosed to an imposter, we may require you to provide us with proof of identity before any action is taken or personal information is disclosed.

8.6 - If you are still unhappy with our response to such a request you may complain to the Information Commissioner’s Office (ICO). Details on how to do so can be found on the ICO’s website at https://ico.co.uk.

9. ​Retaining your personal information

9.1 - We will keep your details on record until we have completely dealt with your request, enquiry, or our contract with you, and then for a reasonable period afterwards, in accordance with data protection and other applicable legislation.

9.2 - We may keep your details on record for as long as is necessary for the purposes for which we may use your personal information, as set out above.

9.3 - Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. If we decide that holding your details is no longer necessary, we will securely delete/destroy your details.

9.4 - In general, we will retain the personal information that you have provided to us through any registration or application forms on this website or via research surveys for six (6) years since your last contact with us, for the purposes of audit, analysis and stakeholder management and the defence of legal claims.

9.5 - Notwithstanding the other provisions of this Section 9, we will retain documents, including electronic documents, containing personal data:
a) To the extent that we are required to do so by law;
b) If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
c) In order to establish, exercise or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk.

10. Third party websites

10.1 - Our website includes hyperlinks to, and details of, third party websites.

10.2 - We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Email communication

11.1 - Our emails, including all attached documents and other files contain confidential information and are only contemplated for the intended recipient of the email, who is named.

11.2 - If you have received or have had sight of any email of which you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received an email by mistake and delete the email from your system.

11.3 - Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain malware. The sender therefore does not accept liability for any errors or omissions in the contents of the message, which arise as a result of email transmission. If verification is required please request a hard-copy version.

12. Depersonalised and anonymous information

12.1 - Depersonalised or aggregated information does not personally identify you. It may be used for statistical analysis and administration, including analysis of trends, carrying out actuarial work, tailoring products and services, risk assessment and analysis of costs in relation to our services.

12.2 - We may automatically collect certain information from you (such as usage information) when you use our data collection media, through the use of web beacons, device identifiers, pixel tags, cookies and similar technologies. We may combine this information with other personal information that we have collected from or about you in order to learn more about how you use our data collection media and services so that we can improve our service/programme offering.

12.3 - To find out more about how we collect and use this automatically collected information, please see the Cookies section below.

13. Cookies

13.1 - Our website uses cookies.

13.2 - A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

13.3 - Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

13.4 - Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

13.5 - We use both session and persistent cookies on our website.

13.6 - The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

Cookie name Description
__utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt Used to throttle request rate.
__utmb Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

 

13.7 - Most browsers allow you to refuse to accept cookies; for example:
a. in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
b. in Firefox (version 39) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
c. in Chrome (version 44), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

13.8 - Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

13.9 - You can delete cookies already stored on your computer; for example:
a. in Internet Explorer (version 11), 
b. in Firefox (version 39), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
c. in Chrome (version 44), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

​14. Changes to this privacy policy

14.1 - We may change this policy from time to time to reflect changes in the law and/or our privacy practices. We will update the date at the bottom of this page whenever we do so.

14.2 - We encourage you to check this policy occasionally for changes, for example when you revisit our website, to ensure you are happy with any changes to this policy.

14.3 - We may notify you of changes to this policy by email.

14.4 - By submitting your personal information to us, you are indicating that you consent to our use of your personal information as described in this policy, as amended from time to time.

15. Data protection registration

15.1 - We are registered as a data controller with the UK Information Commissioner's Office.

15.2 - Our data protection registration number is ZA128193.

16. Our details

16.1- This website is owned and operated by The Careers & Enterprise Company Limited.

16.2 - We are registered in England and Wales under registration number 09432724, and our registered office is at 2-7 Clerkenwell Green, London, EC1R 0DE.

16.3 - Our principal place of business is at 2-7 Clerkenwell Green, London EC1R 0DE.

16.4 - You can contact us by writing to the business address given above, by using our website contact form, by email to info@careersandenterprise.co.uk or by telephone on 0207 566 3400.

 

Last updated: 12/09/17