Complaints and Feedback

The Careers and Enterprise Company (CEC) is committed to providing the best service possible and actively pursuing continuous improvement. As part of this we would like to hear from any of our stakeholders about ways we can improve or if they are unhappy about any aspect of our service.

• Any contact you make with us will be treated confidentially and transparently.
• We take all complaints/feedback seriously.
• We will confirm receipt of all complaints/feedback within 10 working days and clarify the timescales for investigation and future communication.
• All complaints/feedback will be investigated thoroughly to resolution.
• Communicating about the results of our investigation with those stakeholders who submit any form of complaints/feedback, agreeing resolution, and incorporating lessons learned into our service.

To give us feedback or raise a complaint, please email: info@careersandenterprise.co.uk and please type COMPLAINT or FEEDBACK, as appropriate, in the email ‘Subject’ box.